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Frequently Asked Questions
Are your items authentic?
All items are authentic and bought directly from Japan.
How long will it take to receive my order?
All items are pre-ordered, unless stated otherwise. Estimated delivery time are as follows:
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Pre-order (upon payment)
Luzon: 3-5 weeks
Visayas & Mindanao: 4-6 weeks
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Onhand
Luzon: 3-5 days
Visayas & Mindanao: 5-7 days​​
Do you ship to other countries?
Yes. We now accept international orders with a flat rate of Php 2,500 for shipping fee.
What are your your shipping options?
We provide J&T shipping, the checkout page will display the shipping options and the corresponding fee and you may choose according to your preferences.
What are your payment terms?
Pre-order items amounting Php 5, 000.00 below requires 20% down payment. Items greater than Php 5,000 requires 40% down payment.
Balance should be settled within 24 hours upon order confirmation. Overdue payment must be settled within 3 days to avoid order cancellation.
Can items be returned?
We accept returns 7 days upon receiving the item only when it is defective or damaged unless stated. Please take a video opening the package, this will serve as proof to file your item for replacement/refund.
The item that I want is not being sold. Can I request for it to be put up on the store?
Yes. We are accepting product requests. Upon submitting a request, a confirmation email will be sent to the customer, indicating whether the request can be accommodated or not. Afterwards, patiently wait for the product to be put up on the store.
To submit a request, go to Request a Product.
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